How can we help?

Frequently Asked Questions

• How do I cancel my subscription?▸
  You can cancel your Sugar Panic Pro subscription at any time. Go to your device Settings → tap your name (Apple ID) → Subscriptions → Sugar Panic → Cancel Subscription. Your access will continue until the end of your current billing period.
• How do I restore my purchases?▸
  If you’ve previously subscribed and need to restore your purchase on a new device, open Sugar Panic → go to Settings → tap ‘Restore purchases’. Your subscription will be restored automatically.
• How do I delete my account?▸
  You can delete your account and all associated data. Visit our Delete Account page for full instructions, or go to Settings in the app to initiate account deletion directly.
• Is Sugar Panic medical advice?▸
  No. Sugar Panic is a wellness tool designed to help you manage sugar cravings and build healthier habits. It is not a medical device and does not provide medical advice, diagnosis, or treatment. If you have health concerns related to sugar intake, please consult a qualified healthcare provider.
• How does the AI work?▸
  Sugar Panic uses AI to analyze your cravings and suggest healthier alternatives. When you describe a craving, our AI generates personalized swap suggestions based on what you’re craving and why. The AI Sugar Buddy chat coach can also help you identify triggers and develop coping strategies. Your conversations are processed securely and are not used to train AI models.
• The app isn’t working properly. What should I do?▸
  Try these steps: 1) Make sure you have the latest version of Sugar Panic installed. 2) Check your internet connection — AI features require connectivity. 3) Force close and reopen the app. 4) Restart your device. If the issue persists, contact us at support@sugarpanic.app with a description of the problem.